Right of Withdrawal Information

Right of Withdrawal

Right of Withdrawal

You have the right to withdraw from this contract within fourteen days without giving any reason.

The withdrawal period is fourteen days from the day on which you or a third party named by you, who is not the carrier, took possession of the last goods.

To exercise your right of withdrawal, you must inform us:

[Name / Company Name]

[Street and House Number]

[Postcode and City]

[Email Address]

[Optional: Phone Number]

by means of a clear statement (e.g., a letter sent by post or an email) about your decision to withdraw from this contract. You can use the attached sample withdrawal form, but this is not mandatory.

To comply with the withdrawal period, it is sufficient that you send the notification of exercising the right of withdrawal before the expiry of the withdrawal period.

Consequences of Withdrawal

If you withdraw from this contract, we shall reimburse you for all payments we have received from you, including delivery costs (with the exception of additional costs resulting from your choice of a delivery method other than the cheapest standard delivery offered by us), without undue delay and at the latest within fourteen days from the day on which we received the notification of your withdrawal from this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged fees for this repayment.

We may refuse repayment until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earlier.

You must return or hand over the goods to us without undue delay and in any case at the latest within fourteen days from the day on which you inform us of the withdrawal from this contract. The deadline is met if you send the goods before the expiry of the fourteen-day period.

You bear the direct costs of returning the goods.

You only have to pay for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary for checking their nature, characteristics, and functioning.

Exclusion or premature expiration of the right of withdrawal

The right of withdrawal does not apply or expires prematurely in the case of contracts:

  • Personalized Goods: for the supply of goods that are not prefabricated and for the manufacture of which an individual selection or determination by the consumer is decisive or which are clearly tailored to the personal needs of the consumer;

  • Perishable Goods: for the supply of goods that can spoil quickly or whose expiration date would quickly pass;

  • Hygiene Products: for the supply of sealed goods which are not suitable for return for reasons of health protection or hygiene if their seal has been removed after delivery;

  • Sealed Media: for the supply of audio or video recordings or computer software in a sealed package if the seal has been removed after delivery;

  • Digital Content: for the supply of digital content not supplied on a tangible medium if you have expressly agreed to the performance beginning before the expiry of the withdrawal period.